Your Privacy Is Our Priority

What Information We Collect

At 2b99 we collect various types of personal information for the purposes of registration, account management, and service delivery. A detailed description of the information collected is provided below:

1.1 Registration Information

• Full name and username
• Date of birth — for age verification (21+ confirmation)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Residential address

1.2 Identity Verification Information (KYC)

• Copy of National ID (NID), passport, or birth registration certificate
• Photo identification document
• Utility bill or bank statement for address verification

1.3 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (where applicable)
• Transaction history and amounts

1.4 Technical Information

• IP address and device information
• Browser type and version
• Site usage logs, session information, and cookie data
• Location information (at a general level)

How We Collect Information

2b99 collects your information through various methods. We collect information only through lawful and transparent means:

2.1 Information Provided Directly

You provide information directly when filling out a registration form, updating your account profile, completing payment transactions, contacting us via live chat, or responding by email.

2.2 Automatically Collected Information

When you visit our Site, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes page visit logs, click behavior, and session duration.

2.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may where necessary receive limited information from trusted third-party verification agencies.

Purpose of Using Information

2b99 uses your personal information only for the following legitimate purposes:

• Account creation, management, and security assurance
• Processing deposit and withdrawal transactions
• Age verification and enforcement of responsible gaming policy
• Prevention of money laundering and fraud
• 24/7 customer service and support in Bengali
• Improving platform performance and resolving technical issues
• Compliance with applicable legal obligations
• Providing a personalized gaming experience
• Sending bonus offers and promotional information (based on consent)

Information Storage and Security

2b99 has adopted industry-standard security measures to protect your personal information. Our security framework is as follows:

4.1 Technical Security

• All data transfers are secured through SSL encryption technology
• Passwords are hashed and stored using the bcrypt algorithm
• Firewall and intrusion detection system (IDS)
• Regular security audits and vulnerability testing

4.2 Administrative Security

• Only authorized staff may access information on a need-to-know basis
• Privacy training is mandatory for all staff
• Complete logs of data access are maintained

4.3 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, some information may be kept for as long as necessary to fulfill legal obligations.

Information Sharing and Disclosure

2b99 may share your personal information with third parties in limited and specific circumstances:

5.1 Service Providers

Necessary information is shared with our trusted service partners for payment processing, identity verification, and technical service delivery. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may provide information to law enforcement agencies to comply with court orders, lawful requests from investigative authorities, or requirements under applicable law.

5.3 Anti-Money Laundering

When suspicious financial activity is identified, we have a legal obligation to report it to the relevant authorities in accordance with applicable regulations.

5.4 Business Transfers

If 2b99's business is merged, acquired, or transferred, user information may form part of that process. You will be notified in a timely manner before any such change takes place.

Cookie Policy

Cookies and similar tracking technologies are used on the 2b99 Site. Cookies are small text files stored on your device.

6.1 Use of Cookies

• Essential cookies: To ensure the core functionality of the Site, such as maintaining login sessions.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze Site usage patterns and improve the experience.

6.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the Site.

Your Rights

As a user of 2b99, you retain the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of your personal information held by us at any time. We will respond to your request within a reasonable timeframe.

7.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request a correction. Most information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing transactions.

7.4 Right to Object to Processing

You may at any time object to or withdraw consent for the use of your information for marketing purposes. To do so, please contact our support team.

7.5 Right to Portability

Where applicable, you may request your information in a structured, commonly usable format.

Protection of Minors

The 2b99 platform is for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification during registration is mandatory. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases your information may be transferred internationally.

Regardless of where information is processed, 2b99 ensures that the protection standards described in this privacy policy are maintained everywhere. We ensure appropriate contractual safeguards for data transfers.

Changes to the Policy

2b99 reserves the right to update this privacy policy as needed. For significant changes we will:

• Post a prominent notice on the Site
• Notify registered users by email
• Update the "Last Updated" date at the top of the policy

Continued use of the Site after any changes will be considered your acceptance of the updated policy. For significant changes we may seek your active consent.

Relationship with Other Documents

This privacy policy is part of the overall legal framework of 2b99. It is related to the following documents:

• Terms and Conditions — the overall terms governing use of the Site
• Responsible Gaming Policy — Guidelines for safe and responsible gaming
• FAQ — Answers to common questions

In the event of any dispute, this privacy policy will take precedence on matters of data protection.